Refund Policy
Refund Policy for FixitAll
Effective Date: 28-12-2021
At FixitAll, we strive to provide the highest quality handyman services and customer satisfaction. If you are not satisfied with our services, we offer a refund policy to address your concerns. Please read the following policy carefully.
1. Eligibility for Refunds
Refunds are considered under the following circumstances:
- The service was not performed as agreed upon.
- There was a significant issue with the quality of the service provided.
- The service was not completed within the agreed timeframe without a valid reason.
2. Process for Requesting a Refund
To request a refund, please follow these steps:
1. **Contact Us**: Reach out to our customer support team within 7 days of the service date. You can contact us via email at info@fixitall.in or call us at [Your Contact Number].
2. **Provide Details**: Provide your name, contact information, service date, and a detailed explanation of why you are requesting a refund.
3. **Review**: Our team will review your request and may contact you for additional information or to schedule a follow-up inspection if necessary.
3. Refund Resolution
After reviewing your request, FixitAll will take one of the following actions:
- **Full Refund**: If the service was not performed or was performed inadequately, we will issue a full refund.
- **Partial Refund**: If a portion of the service was completed satisfactorily, we may issue a partial refund proportional to the incomplete or unsatisfactory work.
- **No Refund**: If we determine that the service was performed as agreed and meets our quality standards, we will not issue a refund.
4. Timeframe for Refunds
Once approved, refunds will be processed within 7-10 business days. The refund will be issued to the original payment method used during the booking. If you do not receive your refund within this period, please contact our customer support team for assistance.
5. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Change of mind after the service has been completed.
- Minor dissatisfaction that does not significantly affect the overall quality of the service.
- Failure to follow aftercare instructions provided by our technicians.
6. Cancellation Policy
Please refer to our Terms and Conditions for details on our cancellation policy. Cancellations made within the allowable timeframe will be eligible for a refund as per the terms outlined in our cancellation policy.
7. Contact Us
If you have any questions or concerns about our refund policy, please contact us at:
FixitAll
Email: info@fixitall.in]
Phone: +91 8129 579 006
Address: Bethel,KP 10/324-A, Bunglow Lane, Trivandrum-695005
By using our services, you acknowledge that you have read, understood, and agree to our refund policy.